Contact Us

Contact Us

The ESPO team are on hand to help you with any enquiry you may have. Please look for the section below that best describes your enquiry.

If your query relates to the impact of Coronavirus, our Coronavirus FAQs may answer your question.

If you cannot find the subject area you are looking for, you may find our FAQs section helpful. If you still have a question for us please complete the feedback form at the bottom of this page.

Catalogue Ordering, Enquiries And Returns

If you have any enquiries regarding our catalogue, product range or ordering with us, there are two ways to get in touch:

By phone: Our main line is 0116 265 7901. When calling this number, you will be asked to select an option from the list below to help resolve your query as quickly as possible.

By email: The list below shows the email addresses for our friendly teams, so you can be sure you’re talking to the best person for the query at hand.

ESPO is open for customer enquiries Monday to Friday between the hours of 08.00 and 16.30.

Customer Services are here to support you with placing or changing orders, delivery information, returns, and product information.

Email: [email protected]

To report an issue, use our Get help form

To return an order, use our Request a return form or email [email protected]

To send us a compliment, use our Feedback form

For information about specific products in our catalogue, email [email protected]

The Direct Delivery team can help with orders delivered directly from a third party - this is normally items with codes beginning A, N or X.

Email: [email protected]

The Registration team are able to help you with opening an ESPO account or making changes to your customer record.

Email: [email protected]

Finance And Payments

Catalogue products credit control: 0116 294 4052 or 0116 265 7885

Energy accounts credit control: 0116 294 4051 or 0116 294 4054

Payments remittance advice: [email protected]

Frameworks

If you have an enquiry about our frameworks or procurement services, please visit the Frameworks section or search box above to find the framework page that best suits your needs.

If the information and documents on the framework page do not answer your question, please press the Get Help button on the specific framework page to contact an appropriate member of our Procurement team, or email [email protected] (please include the relevant framework name or number if you know this).

Technical Support

If you require any support using this website or with other electronic ordering methods (such as punch-out or content ordering), please contact us via the enquiry form below and we will get back to you as soon as possible.

Suppliers

If you are a current or prospective supplier, please ensure you are using our e-tendering website East Mids Tenders (www.eastmidstenders.org).

If you have any difficulty registering or logging in, the portal has its own helpdesk services to assist you, which are run by Proactis (previously Due North):
  

• Procontract V3 Help (self-help guide)
• Procontract V3 Helpdesk (ticket system)
• Email [email protected]