Returning an Item

Returning an Item 

To return your order or request a replacement, please use our returns form. 

We ask that any returns, shortages or damages are reported to us within 5 working days unless the item starts with a prefix of A, N or X, in which case would need to be reported 48 hours of receiving your items. 

Collections may be chargeable for items delivered directly from our supplier. 

If you require collection of a direct item, the supplier will only collect from the nearest undercover area. If the first collection attempt is unsuccessful, a second visit will be chargeable.  

Suppliers who agree to collect correctly supplied goods will charge for carriage and re-stocking. This charge may represent a percentage of the order value. 

Returned goods must be in their original delivered condition and packaging. 

Returns being collected by FedEx

A video showing how to arrange the collection is available on our website - Click Here 

Once the collection has been scheduled, you will receive confirmation containing a unique reference number. For any updates or queries regarding the status of your collection, please contact 0345 607 0809 and provide your unique reference number. 

Tracking can also be found using the 15 digit consignment number on your labels by heading to the FedEx Website. 

Has your item arrived damaged or faulty?

Please fill out our returns form providing us with your account number, order number and the product codes. Where possible please provide photos.