Contact Us

The ESPO team are on hand to help you with any enquiry you may have. Please look for the section below that best describes your enquiry.

If you have any enquiries regarding our catalogue, product range or ordering with us, there are two ways to get in touch:

By phone: 0116 265 7901

This is our main line. When calling this number, you will be asked to select an option from the list below to help resolve your query as quickly as possible.

By email: The list below shows the email addresses for our friendly teams, so you can be sure you’re talking to the best person for the query at hand.

ESPO is open for customer enquiries Monday to Friday between the hours of 08.00 and 16.30.

Customer Services

To place orders, please email orders@espo.org

For support with placing or changing orders, delivery information, returns, and product information, please email support@espo.org

For information about specific products in our catalogue, please email catalogue@espo.org

Registration

For help with opening an ESPO account or making changes to your customer record, please email registration@espo.org

Finance and payments

Credit control (for catalogue orders): 0116 265 7915 | creditcontrol@espo.org 

Credit control (for energy accounts): 0116 294 4051 / 4054 | gmqueries@espo.org

Payments remittance advice: remittances@espo.org

Copy invoice requests: copyinvoices@espo.org 

Account Managers

Our dedicated Sales team are on hand to support our customer services across the UK with their sales and procurement enquiries. If you're not sure who your dedicated Account Manager is, don't worry - all of our Account Managers and the areas they cover are listed within this link - Who is my Account Manager?

Please email sales@espo.org if you have any further questions. 

Frameworks

If you have an enquiry about our frameworks or procurement services, please visit the Frameworks section or search box above to find the framework page that best suites your needs.

If the information and documents on the framework page do not answer your question, please press the Get Help button on the specific framework page to contact an appropriate member of our Procurement team, or email frameworks@espo.org (please include the relevant framework name or number if you know this).

Suppliers

If you are a current or prospective supplier, please ensure you are using our e-tendering website East Mids Tenders (www.eastmidstenders.org).

If you have any difficulty registering or logging in, the portal has its own helpdesk service to assist you. These are run by the organisation Proactis (previously Due North), who operate the website and portal.

• Procontract V3 Help (self-help guide)
• Proactis Supplier Service Desk
• Email suppliersupport@proactisservicedesk.com

Please follow the below tips when raising a case on the Service Desk or emailing the support email address, to ensure your ticket is routed to the correct team, and to allow Proactis to help you as quickly and fully as possible.

• Please include as much detail as possible.
• Please attach a full-size screenshot which includes the website address.
• Please ensure you select 'ESPO - Eastern Shires Purchasing Organisation' as the buying organisation on your case submission or in your email