Missing an item from your order?
Sometimes, items are unavailable for despatch with the rest of your order. Your order acknowledgement and delivery note will confirm why an item hasn’t been delivered and if it will be despatched at a later date.
Items may be labelled as:
To follow: Item is not currently in stock, we will send as soon as possible.
Discontinued: Item is no longer available; this item has been cancelled.
If you are not yet set up to receive order acknowledgements and would like to, please fill out our general enquiry form.
Direct items (beginning with A, X or N) are delivered directly from our supplier, the lead times are listed on our website against the product code.
Deliveries made via FedEx can often be delivered in two parts. Please allow up to 24 hours after receiving your first attempted delivery just in case the remaining parcels are still in transit.
If there are any items missing from your order and there is no label on the delivery note, please fill out the form below.
Submit a ticket: Missing an Item
We ask that any shortages, damages or returns are reported to us within 5 working days.
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